Support for Abandoned Purchase / Abandoned Cart Email Automation

I’d love to see built-in support for abandoned purchase or abandoned cart notifications — where merchants could automatically trigger an email or webhook when:

  • a customer begins checkout or adds items to a cart, but

  • does not complete the purchase within a specified time window.

This would help merchants improve conversions by following up with customers who started the checkout process but didn’t finish it.

Possible options could include:

  • sending an email directly from Moonbase, including cart contents and a link to complete checkout

  • a webhook event like CartAbandoned that could be sent to external marketing platforms (e.g., Klaviyo, Braze)

  • configuration for the time delay and reminder frequency

Thanks! This would fill an important automation gap for custom storefronts that don’t have built-in abandoned cart tracking yet.

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Upvoters
Status

Planned

Board
💡

Feature Request

Date

11 days ago

Author

Oisin Carlin

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