I’m concerned that for some customers, requiring a billing address at the first page of the check-out flow might cause them to bounce. I think for ecommerce for software, many people are used to checking out via Paypal or Google/Apple Pay where they don’t need to provide an address directly to a new unknown, boutique vendor. I.e. to feel like they remain more anonymous with less data being provided. I don’t know legal requirements or what the payment APIs provide/require, but I’m pretty sure many checkout flows online don’t require explicitly entering a new address unless selecting credit card as payment type. So my request is could you please investigate this and consider whether you can move address collection to after choosing payment type. Then for online, email-based, pre-verified payment services, people can feel like they have not had to share information. I think the competition here is plugin vendors using checkouts like those from Shopify where friction like entering an address for each new vendor is not necessary.
Please authenticate to join the conversation.
In Review
Feature Request
About 2 hours ago

Nick
Get notified by email when there are changes.
In Review
Feature Request
About 2 hours ago

Nick
Get notified by email when there are changes.