Every now and then, customers will inevitably sign up with the wrong email address, a typo in the domain, or any other quirk that prevents them from accessing their purchases. Normally, merchants can simply update the email address of the customer account, but often the customers themselves end up creating multiple accounts, making the situation messy.

Today, this is simplified with our new customer account merge!

Start by opening the customer account that should be merged into another, and head to the “Danger zone” section:

When you start this process, you’ll be given the opportunity to search for the target customer, which you want to use as the destination for all the data on this customer. Once selected, you will get a preview of what will be moved over:

We currently support transferring:

• Orders placed

• Trials started

• Licenses & their activations

• Subscriptions (both active and expired)

• Emails going to the customer (for historical purposes)

• Group memberships (for segmentation purposes)

• Voucher code redemptions

In addition to this, we also merge relevant customer data like billing details and communication preferences, to make sure you don’t lose anything in the process.